The following day, I called downstairs to inquire about any complimentary comp rooms. Hubby and I stepped to the side called Winstar and thank goodness Charles was an amazing representative! Have or confirmation number and talked to Neysha on speakerphone to confirm our stay and hotel and lounge package. We were not in Cascades data base either!!! So freaking embarrassing! Neysha over-talked me I had to ask her if I could explain myself versus her constantly interrupting me. Neysha was horrible!! The front desk gave us yellow arm bands and requested for us to check in at Cascades. Hubby and I visited based on Winstar calling us regarding their new Cascades pool promotion($179 for room and access to Cascades with 2,lounge chairs). Horrible experience at Winstar August 27th weekend.
